Outlook Express e-mail messages are missing from the Inbox folder (321505)
The information in this article applies to:
- Microsoft Outlook Express 5 for Windows
- Microsoft Outlook Express 5.01 for Windows
- Microsoft Outlook Express 5.5 for Windows
- Microsoft Outlook Express 6 for Windows
This article was previously published under Q321505 WARNING:This information is preliminary and has not been confirmed or
tested by Microsoft. Use only with discretion. SYMPTOMS When you start Outlook Express, the contents of your Inbox
folder may be missing. The contents may be replaced with a new first run
"Welcome to Microsoft Outlook Express" message. You do not receive a warning
that the e-mail messages have been deleted, and the missing e-mail messages are
not in the Deleted Items folder. CAUSE This issue may occur if you use the McAfee VirusScan
antivirus program e-mail scanning function. If the McAfee VirusScan antivirus
program is installed, the e-mail scanning features of the VirusScan program may
cause the Inbox database file to be corrupted. When the e-mail scanning
function is being used, database corruption may occur.
The Inbox.dbx
file is the Outlook Express database file that is used for the Inbox folder. If
this corruption occurs, the next time that you start Outlook Express, the
Inbox.dbx database file is checked for consistency, the data that the VirusScan
program corrupted is deleted, and a new first run "Welcome to Microsoft Outlook
Express" message is generated.
The third-party products that this
article discusses are manufactured by companies that are independent of
Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the
performance or reliability of these products.
RESOLUTION To resolve this issue, contact Network Associates for an
upgrade to the latest version of VirusScan that is compatible with Outlook
Express. For more information about how to update your VirusScan software,
visit the following McAfee Web site: Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact
information. To recover the data from the Inbox.dbx
file:
- Restore the Outlook Express store folder to its original
location from your backup. -or-
- View the Network Associates "Outlook Express Inbox
Corruption" article that addresses this issue. To view the article, visit the
following Network Associates Web site: Note This article provides information about DBXtract. DBXtract is a
recovery tool that you can use to restore corrupted Outlook Express e-mail
folders. Other recovery utilites are also available. For a complete list of the
available tools, visit the following Web site:
| Modification Type: | Major | Last Reviewed: | 1/4/2006 |
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| Keywords: | kbprb KB321505 |
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