SYMPTOMS
Inbox Assistant (Rules Wizard in Microsoft Outlook 97) rules are not visible after you migrate to Outlook 2002 Service Pack 1 (SP-1).
NOTE: This problem occurs if the following conditions are true:
- Rules that have actions that are server based continue to work even if they do not appear.
- Rules that have actions that are client based (for example, rules that move items to your personal folders (.pst) file or rules that notifies the user of new messages) do not work.
- If you use silent import for rules, all Inbox rules are lost.
RESOLUTION
To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
307841 OFFXP: How to Obtain the Latest Office XP Service Pack
The fix should have the following file attributes or later, and targets any language:
Date Time Size File name
--------------------------------------------------
12-Apr-2002 06:36 2,131,968 Outlook.msp
12-Apr-2002 07:19 4,008,960 Outlook_admin.msp
12-Apr-2002 06:45 2,873 Readme.txt
After the hotfix is installed, the following files will have the listed
attributes or later:
Date Time Version Size File name
--------------------------------------------------------------
23-Jan-2002 09:32 10.0.3716.0 342,344 Exsec32.dll
11-Apr-2002 23:40 10.0.4009.0 534,856 Outlcm.dll
11-Apr-2002 23:40 10.0.4009.0 6,306,120 Outllib.dll
21-Dec-2001 03:44 10.0.3618.0 92,488 Outlmime.dll
06-Feb-2002 00:14 10.0.3729.0 117,064 Outlph.dll
29-Nov-2001 10:21 10.0.3527.0 47,432 Recall.dll