PRB: SAK Error Scheduling Disk Reports (320376)


The information in this article applies to:

  • Storage Manager 1.01 for Server Appliances
This article was previously published under Q320376

SYMPTOMS

You may experience problems with your application if you use time zone "(Greenwich mean time [GM]+09:00) Osaka, Sapporo, Tokyo" and schedule your storage reports to run between the hours of 15:00 and 24:00.

Steps to Reproduce the Behavior

  1. On the main Server Appliance Kit window, click the Maintenance tab, click Date/Time, and then change the time zone to (GMT+9:00) Osaka, Sapporo Tokyo.
  2. Click Disks and then click Storage Reports.
  3. Click Schedule and then click New.
  4. On the Location tab, type Directory Path, and then click Report.
  5. On the Date and Time tab, enter a start time between 15:00 and 24:00, and then click OK. Although you expect the report to be scheduled at the selected start time, you receive the following error message:
    Cannot schedule this job (0)

CAUSE

Start times that are entered in the 24-hour time format are not handled correctly in the program.

RESOLUTION

This problem has been resolved and can be corrected by installing a software update, Q320376.cab, through the Server Appliance Kit.

Follow these steps to install the software update:
  1. Click the Maintenance tab on the main Server Appliance Kit window.
  2. Click Software Update.

    The Welcome window appears.
  3. Click Next to continue.
  4. Click Browse on the Select File window and then click to select the Q320376.cab file.
  5. Click Verify and then click Next to continue.
  6. Click Finish to install the Q320376.cab file.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time    Version   Size       File name     Platform
   -------------------------------------------------------------
   Mar-27-2002  01:55p            340        Info.INF      x86
   Mar-29-2002  09:32a            4,148,837  Q320376.exe   x86

Modification Type:MinorLast Reviewed:10/19/2005
Keywords:kbHotfixServer kbQFE kbfix kbprb kbQFE KB320376
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