"This action cannot be completed because the other program is busy" error message when you edit a Visio 2002 object in WordPad or in Word 2002 (320364)

RESOLUTION

Part 1: Download and install the hotfix

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

   Date         Time   Size       File name
   ------------------------------------------
   25-Jun-2002  15:54  2,771,456  Q320364.msp

After the hotfix is installed, the following files will have the listed attributes or later:

   Date         Time   Version      Size       File name
   ------------------------------------------------------
   20-Jun-2002  17:53  10.0.3020.4     68,832  Visio.exe        
   20-Jun-2002  17:53  10.0.3020.4  6,352,104  Vislib.dll       
   31-May-2002  21:08  10.0.2931.4    646,320  Visres.dll

Important information before you install the hotfix

• The client version of this fix requires Microsoft Windows Installer 2.0 or later.
  
  For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

  330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0

Part 2: Activate the hotfix

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To activate this hotfix, follow these steps:

1. In Visio, click Options on the Tools menu, and then click the Advanced tab.
2. Click to select the Put all settings in Windows registry check box, and then click OK.
3. Click Start, click Run, type regedit, and then click OK.
4. Locate and then click the following registry key:

   HKEY_CURRENT_USER\Software\Microsoft\Visio\application

5. Right-click OLESvrFeatureMgmt, and then click Modify.
6. In the Value data box, type 0, and then click OK.
7. On the File menu, click Exit to exit Registry Editor.