Right-Clicking a Long File Name with WinZip 8.0 or Earlier Causes an Error Message (320321)

SYMPTOMS

If you are using WinZip 8.0 with Windows XP, you may receive the following error message:

explorer.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you want to see the data that the error report contains and if the error message is still displayed, click the Click Here link at the bottom of the message box. You see error signature information that is similar to:

App Name      App Version  Module Name   Module Version  Offset
-----------------------------------------------------------------
explorer.exe  6.0.2600.0   wzshlex1.dll  4.0.0.0	 00001100

RESOLUTION

This problem has been corrected in WinZip version 8.1. You can obtain the latest version of WinZip from the following WinZip Web site:

http://www.winzip.com/ddchomea.htm

MORE INFORMATION

As of April 22, 2002, the latest version of WinZip is version 8.1. This version was designed to run on Windows XP.

For more information about this problem, visit the WinZip Web site:

http://www.winzip.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact WinZip Computing, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.