Inst32.exe Causes an Error Message in Windows XP (319817)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q319817

SYMPTOMS

When you try to install PrintMaster version 4.0, you may receive the following error message:

Inst32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

   App name    App version  Module name  Module version  Offset
   --------------------------------------------------------------
   Inst32.exe  0.0.0.0      Ntdll.dll    5.1.2600.0      0000215c

CAUSE

This problem may occur if PrintMaster version 4.0 faults while it is trying to overwrite a system file.

RESOLUTION

To resolve this problem, please visit the following Microsoft Windows Update Web site, and then install all of the critical updates:

http://windowsupdate.microsoft.com

WORKAROUND

To work around this problem:

Click Start, click Run, type cmd.exe in the Open box, and then press ENTER.
Type cd /d %windir%\system32, and then press ENTER.
Type attrib -r mfcans32.dll, and then press ENTER.
Type exit, and then press ENTER.
Restart the PrintMaster 4.0 installation.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	8/21/2003
Keywords:	kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB319817