XADM: Corrupted Message at Head of Queue Blocks Delivery for that Queue (319653)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q319653

SYMPTOMS

The Microsoft Exchange information store logs event ID 2024 repeatedly in the Application event log. 

Event Type:      Error
Event Source:    MSExchangeIS Mailbox Store
Event Category:  MTA Connections 
Event ID:        2024
Date:            3/2/2002
Time:            4:24:35 PM
User:            N/A
Computer:        <Computername>
Description:     Unable to access the object manager (OM) object from
                 the Microsoft Exchange MTA for MH_T_MTS_IDENTIFIER,
                 MH_T_EXTERNAL_TRACE_INFO, MH_T_EXPANSION_HISTORY.

Exchange System Manager also shows a backlog in the X.400 queue to one or more local storage groups.

CAUSE

A corrupted message at the head of queue blocks delivery for that queue.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The English version of this fix should have the following file attributes or later:

Component:MDB

File nameVersion
Store.exe6.0.5770.67
Mdbmsg.dll6.0.5770.67
Mdbsz.dll6.0.5770.67
Exoledb.dll6.0.5770.67
Davex.dll6.0.5770.67
Exprox.dll6.0.5770.67
Exres.dll6.0.5770.67
Jcb.dll6.0.5770.67
Excdo.dll6.0.5770.67
Dsaccess.dll6.0.5770.67
Phatcat.dll6.0.5770.67
Dscmsg.dll6.0.5770.67

NOTE: Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 2.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 3.

MORE INFORMATION

In cases where the processing of the message content causes an error (InvalidContent, VersionMismatch, and SyntaxError), the message is deleted from the queue and an event is logged in the Application event log. Deleting the message unblocks the queue and allows message delivery to occur.

A Warning event ID 2092 similar to the following is logged in the Application event log: 

Event Type:      Warning
Event Source:    MSExchangeIS Mailbox Store
Event Category:  MTA Connections 
Event ID:        2092
Date:            3/2/2002
Time:            4:24:35 PM
User:            N/A
Computer:        <Computername>
Description:     A corrupted message was received from the MTA and a 
                 non-delivery report cannot be generated - it has 
                 been removed from the Transfer-In queue. Error %1.

Modification Type:MinorLast Reviewed:9/27/2005
Keywords:kbHotfixServer kbQFE kbbug kbExchange2000preSP3fix kbExchange2000sp3fix kbfix KB319653
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