"Unable to Register or Start the Saminfo1 Control Pack" Error Message When You Start the SBS Console (319498)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q319498

SYMPTOMS

When you try to start the Small Business Server (SBS) console in Microsoft BackOffice Small Business Server 4.5, you may receive the following error message:
Unable to register or start the Saminfo1 control pack. Please make sure all support packs are properly installed and registered.

CAUSE

This behavior may occur if some components of the SBS console are damaged.

RESOLUTION

To resolve this issue, reinstall the SBS console. The console reinstall option is designed to restore the functionality of Small Business Server by verifying and updating the necessary components and default settings. To reinstall the SBS console, follow these steps:
  1. Perform a backup of all files in the drive:\SmallBusiness folder, where drive is the drive on which Windows is installed.
  2. Start Windows Explorer, browse to the drive:\SmallBusiness folder, and then delete all files in the folder. Click Yes when you are prompted to confirm the file deletion.
  3. Insert CD3 of the Small Business Server CD-ROM package into your computer's CD-ROM or DVD-ROM drive.
  4. Click Start, and then click Run.
  5. In the Open box, type cmd, and then click OK.
  6. Type the following lines at the command prompt, pressing ENTER after each line, where CD-ROM drive is the drive of your computer's CD-ROM or DVD-ROM drive that contains Small Business Server CD3:

    CD-ROM drive:
    sbsadmin\i386\sbssetup.exe /reinstall

NOTE: After you reinstall the console and restart your computer, you must re-create the Administrator profile. The Administrator profile must be present for the Microsoft Fax Service to send fax notifications.

For additional information about how to do this, click the article number below to view the article in the Microsoft Knowledge Base:

225101 Reinstalling the SBS 4.5 Console Deletes All MAPI Profiles from the Server

For additional information about how to reinstall the SBS console, click the article number below to view the article in the Microsoft Knowledge Base:

226331 Reinstalling the Small Business Server Console

NOTE: This article also provides an alternative method that you may want to use to restore the Administrator profile without having to follow the steps in Q225101.

MORE INFORMATION

For more information about the SBS console, see the Microsoft BackOffice Small Business Server 4.5 Administrative Console white paper available at the following Microsoft Web site.

NOTE: This white paper includes a list of all files, dynamic-link libraries (DLLs), wizards, and registry entries that are copied, modified, or replaced during the reinstallation of the SBS console.

http://www.microsoft.com/sbserver/techinfo/administration/45/ConsoleArch.asp

For additional information about how to troubleshoot console problems, click the article number below to view the article in the Microsoft Knowledge Base:

222531 Troubleshooting SBS Console Problems

For additional information about the installation points for programs and components included in the Small Business Server 4.5 CD-ROMs, click the article number below to view the article in the Microsoft Knowledge Base:

236418 Installation Points for Programs in Small Business Server 4.5

Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kbprb KB319498
©2002 Microsoft Corporation. All rights reserved.