An Error Message May Occur While You Remove the Onflow Player (319015)

SYMPTOMS

While you are removing the Onflow player from your computer, you may receive the following error message:

Uninstall onflow.exe has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information is listed:

App name   App version            Module name  Module version  Offset
-----------------------------------------------------------------------
Uninstall  onflow.exe 1.15.189.0  Ntdll.dll    5.1.2600.0      0000230c

CAUSE

There is a known issue with this version of the uninstaller for the Onflow player. The latest version (1.28.118.0 or later) does not seem to have this problem.

RESOLUTION

To resolve this issue, upgrade to the latest version (1.28.118.0 or later) from the Onflow Web site:

http://www.onflow.com/downloads

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MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.