Error message when you start Microsoft Outlook: "0x80042108 Outlook is unable to connect to your incoming POP3 e-mail server (318790)


The information in this article applies to:

  • Microsoft Outlook 2002
  • Microsoft Office Outlook 2003
This article was previously published under Q318790
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

SYMPTOMS

When you start Microsoft Outlook, you may not be able to send and receive messages, and you may receive the following error message:
0x80042108 Outlook is unable to connect to your incoming POP3 e-mail server.

CAUSE

This behavior may occur if any of the following conditions are true:
  • There are corrupted files on your hard disk.
  • You are running Norton Personal Firewall 2002.
  • You are running Norton Internet Security software.
  • You have installed an update to Microsoft Office.
  • The Norton anti-spam add-in is enabled in Outlook.
Note Norton Personal Firewall 2002, Norton Internet Security software, and the Norton Anti-Spam add-in are supported by Symantec Inc.

RESOLUTION

To resolve this behavior, remove your Norton Person Firewall or Norton Internet Security software and then reinstall your Norton Person Firewall or Norton Internet Security software.

Alternatively, you can use the contact information that is provided later in this article if you need help.

To remove and then reinstall Norton Person Firewall or to remove and then reinstall Norton Internet Security software, follow these steps.

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
Important These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.
  1. Click Start, and then click Control Panel.
  2. In Control Panel, click Add or Remove Programs.
  3. In the list of currently installed programs, click Norton Personal Firewall 2002, and then click Remove.

    Follow the instructions that appear on the screen to remove the program from your computer.
  4. In the Add or Remove Programs dialog box, click Add New Programs, and then click CD or Floppy.

    Follow the instructions that appear on the screen to reinstall Norton Personal Firewall 2002.
  5. Look for updates to the Norton Personal Firewall software or the Norton Internet Security software by visiting the following Symantec Web site.

    http://www.Symantec.com/techsupp/

MORE INFORMATION

If this behavior persists, contact Symantec Corporation to obtain either an updated version of the product or to receive help with the reconfiguration of the product.

For information about how to contact Symantec Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Important A firewall is a system that is designed to help prevent unauthorized access to or from a private network. Firewalls are frequently used to help prevent unauthorized Internet users from accessing private networks that are connected to the Internet.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

321050 Description of a personal firewall

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:5/2/2006
Keywords:kbreceivemail kbsendmail kbemail kberrmsg kbprb ocsso KB318790 kbAudEndUser
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