SBLive! 5.1 Driver Update Package Causes an Error Message in Windows XP (317198)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q317198

SYMPTOMS

When you try to install the SBLive! 5.1 Driver Update package, you may receive the following error message:

_ins5576._mp has encountered a problem and needs to close. We are sorry for the inconvenience.

If you view the data that the error report contains, the following error signature information may be listed:

   App Name      App Version  Module Name  Module Version  Offset
   ----------------------------------------------------------------
   _ins5576._mp  5.53.168.0   pfmod.dll    0.5.3.9         000079e7

RESOLUTION

To resolve this issue, obtain and install the most current drivers for your sound card. For information about how to do so, please view the following Creative Labs Web site:

http://www.soundblaster.com/support/winxp

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	4/18/2002
Keywords:	kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB317198