MOM 2000 Stops Collecting Performance Counter Data (316948)


The information in this article applies to:

  • Microsoft Operations Manager 2000
This article was previously published under Q316948

SYMPTOMS

If you have configured the OnePoint service for multihomed operation, the performance counters that are being monitored by the multihomed agent may be delivered on a delayed basis. This problem typically occurs after the service has been running for 24 hours, but may occur at any time. If a computer is affected by this issue, data for performance counters is lost.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

814529 How to Obtain the Latest Microsoft Operations Manager 2000 Service Pack

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time      Version    Size       File name
   ---------------------------------------------------------
   30-Jan-2002  14:08:40  4.0.10.66  2,038,480  McsCmn04.dll

How to Install The Hotfix

Note You can use this method only for Intel-based computers that are running Microsoft Windows 2000.

You must apply this hotfix to each computer that Hosts a Microsoft Operations Manager Consolidator (CAM) and that hosts a manually installed Microsoft Operations Manager (MOM) agent.

To apply this hotfix:
  1. Copy the hotfix program (Q316948.exe) to a local shared folder on your computer or to a shared drive on your network.
  2. Quit the MOM Administrator console (if it is running).
  3. Run the Q316948.exe program on each computer that meets the criteria that are listed earlier. Follow the instructions that are provided in the hotfix installer.
  4. Restart your computer.
Note If you run Q316948.exe while the MOM Administrator console is running, you must restart the CAM server. Therefore, it is a good idea to quit the MOM Administrator console before you install the hotfix.

When you install this hotfix on a CAM server, the installation engine causes an agent update to be installed on all currently managed servers. This process involves the following steps:
  • At the next scheduled Managed Computer scan, the list of agent computers that must be updated appear in the Pending Installation folder in the Configuration snap-in. If necessary, you can immediately start the Managed Computer scan.
  • On the CAM computer, the deployment of the updated agents must be approved.
  • The deployment of the updated agent occurs for each managed node only after the deployment is approved in the Pending Installation folder.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

This problem was first corrected in Microsoft Microsoft Operations Manager 2000 Service Pack 1.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbOpMan2000SP1Fix kbbug kbfix KB316948
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