Error Message: "STOP 0x0000007F" During Setup on Hewlett Packard Pavilion 7840 (316526)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q316526

SYMPTOMS

When you try to install or upgrade to Microsoft Windows XP Professional or Microsoft Windows XP Home Edition on a Hewlett Packard Pavilion 7840 computer, you may notice the following behavior. The first time that you restart the computer, you may receive the following error message:
STOP 0x0000007F (UNEXPECTED_KERNEL_MODE_TRAP)

RESOLUTION

To resolve this issue, follow these steps:
  1. Start the computer from the Microsoft Windows XP CD-ROM. If you upgraded to Windows XP, you are prompted to continue the upgrade or do a new install. Choose to continue the upgrade.
  2. When the installation program prompts you to press F6 to install a SCSI driver, do not press F6. Instead, press F5, and then select Standard PC.
  3. Follow the on-screen instructions to complete the installation.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

314102 General Causes of STOP 0x0000007F Errors

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:5/10/2002
Keywords:kberrmsg kbprb KB316526
©2002 Microsoft Corporation. All rights reserved.