RESOLUTION
To resolve this issue, download and install the latest driver for the sound card. For more information about the availability of an updated driver for the sound card, browse to the following Turtle Beach Web site:
NOTE: If you have a Dell computer with an original equipment manufacturer (OEM) version of the Turtle Beach Santa Cruz sound card, contact Dell to obtain the latest driver for the sound card.
For information about how to contact Dell, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
For more information, browse to the following Dell Web site:
After you update the driver, you may want to verify that it is correctly installed and the sound card is working properly by using Device Manager.
For additional information about how to use Device Manager for this purpose, click the article number below
to view the article in the Microsoft Knowledge Base:
283658 How to Manage Devices in Windows XP
Additionally, you may want to verify the audio playback settings. To do this, follow these steps:
- Click Start, and then click Control Panel.
- If you are using the Category view, click Sounds, Speech, and Audio Devices, and then click Sounds and Audio Devices.
If you are using the Classic view, click Sounds and Audio Devices. - Click the Audio tab.
- Under Sound playback, verify that the correct device is listed in the Default device list.
- Click OK, and then close the Sounds, Speech, and Audio Devices dialog box.