Unable to Set Different E-Mail Programs for Different Users (315240)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
Microsoft Windows XP 64-Bit Edition

This article was previously published under Q315240

For a Microsoft Windows 2000 version of this article, see 309292.

SYMPTOMS

When you try to change to a different e-mail program, you may experience any of the following symptoms:

After an administrator changes the e-mail program on the Programs tab of Internet Options, you are unable to specify a different e-mail program.
If a user who is not an administrator tries to change the e-mail program on the Programs tab of Internet Options, the change does not take effect.

CAUSE

This issue occurs because the e-mail program that is specified on the Programs tab of Internet Options is not stored on a single-user basis, and only administrators can change this setting.

This setting specifies which e-mail program runs for:

A mailto: Uniform Resource Identifier (URI).
Programs that make Messaging Application Programming Interface (MAPI) calls.
The Send Page by E-Mail command in Internet Explorer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

You can customize the e-mail link in the Start menu on a single-user basis. However, you cannot specify the default e-mail program on a single-user basis.

Modification Type:	Major	Last Reviewed:	1/20/2002
Keywords:	kbprb kbui KB315240