MacOFFX: Program Quits Unexpectedly When You Wake Up Computer (312258)


The information in this article applies to:

  • Microsoft Office v. X for Mac
  • Microsoft Excel X for Mac
  • Microsoft PowerPoint X for Mac
  • Microsoft Word X for Mac
This article was previously published under Q312258

SYMPTOMS

When you wake up your computer, a program that was running when you put the computer in sleep mode may quit unexpectedly.

CAUSE

This behavior occurs when all of the following conditions are true:
  • The computer is connected to a second monitor or projector when you put the computer in sleep mode.
  • The second monitor or projector is set to mirror the first display.
  • You put the computer in sleep mode, and then disconnect the monitor or projector.

WORKAROUND

To work around this issue, turn off display mirroring before you disconnect the projector or monitor. To do this, follow these steps:
  1. On the Apple menu, click System Preferences.
  2. Click Displays.
  3. On the Arrange tab, click to clear the Mirror Displays option, and then click Quit System Prefs on the System Prefs menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:2/4/2005
Keywords:kbbug kbpending KB312258
©2004 Microsoft Corporation. All rights reserved.