Mouse Does Not Work After You Install Windows 2000 on an HP Pavilion 6635 Computer (312018)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q312018

SYMPTOMS

After you install Windows 2000 on a Hewlett-Packard (HP) Pavilion 6635 computer, you may have no mouse functionality in either Normal or Safe mode. Using a different mouse does not resolve the issue.

CAUSE

This issue can occur because of an incorrect setting in the computer BIOS.

RESOLUTION

To resolve this issue, change the Installed OS setting in the computer BIOS:
  1. During startup, enter the computer BIOS setup.
  2. Click Installed OS.
  3. Change the installed operating system to Win98/Windows 2000.
  4. Save the change.
  5. Restart the computer.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/20/2003
Keywords:kb3rdparty kbprb kbsetup KB312018
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