Your Computer Hangs When You Log On to a Terminal Services Session (311804)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Professional SP1
Microsoft Windows 2000 Professional SP2
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q311804

SYMPTOMS

When you log on to a Terminal Services session, your computer may stop responding (hang) while your user settings are being loaded. If you log on to the local computer, you may receive the following Stop error message:

C000021A (STATUS_SYSTEM_PROCESS_TERMINATED)

CAUSE

This problem can be caused by an incorrect registry value.

RESOLUTION

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

Date         Time   Version        Size       File name
----------------------------------------------------------
06-Nov-2001  12:48  5.0.2195.4572    222,480  Gdi32.dll
06-Nov-2001  12:48  5.0.2195.4272    731,920  Kernel32.dll
25-Jun-2001  18:17  3.10.0.103        47,808  User.exe
06-Nov-2001  12:48  5.0.2195.4314    402,192  User32.dll
06-Nov-2001  12:48  5.0.2195.4345    371,984  Userenv.dll
27-Sep-2001  15:00  5.0.2195.4426  1,731,536  Win32k.sys
30-Oct-2001  18:17  5.0.2195.4575    178,960  Winlogon.exe
06-Nov-2001  12:48  5.0.2195.4602    243,472  Winsrv.dll

STATUS

Windows XP

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbshell kbWin2000PreSP3Fix kbWin2000sp3fix KB311804