The Windows XP-Based Fax Service Does Not Transfer Incoming Faxes to Your Inbox in Outlook 2000 or Outlook 2002 (311794)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Outlook 2002
- Microsoft Outlook 2000
This article was previously published under Q311794 SYMPTOMS
You cannot use the Windows XP-based Fax service to transfer incoming faxes into your Inbox in Outlook 2000 or Outlook 2002.
CAUSE
This behavior occurs because Messaging Application Programming Interface (MAPI) for the Fax service is not supported on computers that are running Windows XP. On Windows XP-based computers, you can send faxes only to a folder in which the fax is saved as a fax file.
RESOLUTION
To work around this behavior:
- When you are prompted to specify routing options for incoming faxes, click the option to store a copy of the fax in a folder, and then locate a folder in which you want to store the faxes.
- Start either Outlook 2000 or Outlook 2002.
- On the File menu, point to New, and then click Mail Message.
- Attach the fax file to the message. To do this, click File on the Insert menu, and then locate and click the file to attach it to the message.
- Send the message to yourself or to the fax recipient.
STATUSThis behavior is by design.
| Modification Type: | Major | Last Reviewed: | 6/4/2003 |
|---|
| Keywords: | kbenv kbFax kbprb KB311794 |
|---|
|