Encarta Stops Responding When You Play a Multimedia Clip (311225)
The information in this article applies to:
- Microsoft Encarta Encyclopedia Deluxe 2002 1.0
- Microsoft Encarta Reference Library 2002 1.0
- Microsoft Encarta Reference Library 2002 - DVD Edition
- Microsoft Encarta Encyclopedia Standard 2002 1.0
This article was previously published under Q311225 SYMPTOMS When you try to play an audio or video clip in one of the
Microsoft Encarta programs listed at the beginning of this article, the program
may stop responding (hang). You may also see get the following
Watson Error: AppName: ENC2002
AppVer:
11.0.1013.809
ModName: Unknown
ModVer: 0.0.0.0
Offset: 009fd93e
CAUSE This issue may occur if all the following conditions are
true:
- You install Microsoft Internet Explorer 6.0 on a computer
on which Microsoft Windows Media Player 7 is not currently
installed.
- You configure Internet Explorer to play media content (you
control media play by using the Media Bar).
- You install one of the Microsoft Encarta programs that are
listed beginning of this article.
When you configure Internet Explorer to play media content in
the Media bar, it automatically installs Windows Media Player 7.1.
Version 7.01.00.3056 of Windows Media Player 7.1, which is included with some
early releases of Microsoft Internet Explorer 6.0, is incompatible with the
Microsoft Encarta 2002 programs. To determine the version of Windows
Media Player installed on your computer, follow these steps:
- Click Start, point to
Programs, and then click Windows Media
Player.
- On the Help menu, click About
Windows Media Player.
- Note the number displayed next to
Version.
RESOLUTION Install the Media Player version on the Encarta CD, or
download the latest version of Windows Media Player. To download Windows Media
Player, visit the following Microsoft Web site:
| Modification Type: | Major | Last Reviewed: | 4/25/2006 |
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| Keywords: | kbprb KB311225 |
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