Error Message When You Try to Change to DualHead Mode with Your Matrox G400 Video Adapter (311200)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
This article was previously published under Q311200 SYMPTOMS
When you try to change your Matrox G400 Dual head video adapter to DualHead mode (Clone or Multi-display), you may receive the following error message:
Rundll32.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
If you view the data that the error report contains, the following error signature information may be listed:
App Name App Version Module Name Module Version Offset
-----------------------------------------------------------------
Rundll32.exe 5.1.2600.0 Comctl32.dll 6.0.2600.0 000335a6
RESOLUTION
To resolve this issue, obtain and install an updated Windows XP driver for your video adapter from the following Microsoft Web site:
| Modification Type: | Major | Last Reviewed: | 3/18/2002 |
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| Keywords: | kbdisplay kbenv kberrmsg kbprb kbProd2Web KB311200 |
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