Problems When You Use Creative Labs Remote Center with Certain CD-ROMs (311160)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q311160

SYMPTOMS

When you log on to your Windows XP-based computer, you may receive a Dr. Watson fault error message that refers to the Rcenter.exe file.

If you view the data that the error report contains, the following error signature information is displayed:

App Name      App Version    Module Name      Module Version    Offset
----------------------------------------------------------------------
Rcenter.exe   various        Kernel32.dll     5.1.2600.0      00016338

CAUSE

This issue can occur if the following conditions exist:

The Creative Labs Remote Center program (Rcenter.exe) is installed on your computer.
When you started your computer, you had a CD-ROM in your CD-ROM drive that had one or more files without file extensions in the root folder of the CD-ROM.

RESOLUTION

To resolve this issue, obtain and install the most current Windows Compatibility Update from the Critical Updates section of the following Microsoft Web site:

http://windowsupdate.microsoft.com

WORKAROUND

To work around this issue, do not start your computer if a CD-ROM that has one or more files without file extensions in the root folder of the CD-ROM is in your CD-ROM drive.

MORE INFORMATION

For additional information about Windows Application Compatibility technology and other updates that may be available to correct issues in third-party software, click the article number below to view the article in the Microsoft Knowledge Base:

319580 Windows XP Application Compatibility Update (April 10, 2002)

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	5/30/2002
Keywords:	kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB311160