IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you start Outlook Express, you may receive the following error message:
Outlook Express could not be started. The application was unable to create
the Internet account manager. Your computer may be out of memory or your disk is full. Contact Microsoft for further assistance. 0x800ccd01.
When you click
OK to close the error message, you receive the following error message:
Outlook Express could not be started because Msoe.dll could not be
initialized. Outlook Express may not be installed correctly.
RESOLUTION
To resolve this behavior, remove the
Identities registry key from the
HKEY_CURRENT_USER registry hive. This is the fastest method of recovery because all Identity information is stored in the registry, and much of the information is Binary and cannot be edited.
It is recommended that you back up your current Outlook Express data before you proceed. For information about how to do this, refer to the following article in the Microsoft Knowledge Base:
270670 How to Back Up and Recover Outlook Express Data
: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To remove the
HKEY_CURRENT_USER\Identities registry key, follow these steps:
- Click Start, click Run, type regedit, and then click OK.
- Locate and click the following registry key:
HKEY_CURRENT_USER\Identities
- On the Edit menu, click Delete.
- Quit the Registry Editor.
270670 How to Back Up and Recover Outlook Express Data
Contact your ISP for your mail account settings. If this information is available, start Outlook Express and continue through the wizard, completing the mail account configuration. Then, restore Outlook Express data using instructions from Q270670.