OL2002: How to Disable Secondary Credentials Dialog Box (310642)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q310642
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

This article describes how to disable the secondary credentials dialog box that is displayed when you start Outlook and log on to a Microsoft Exchange Server computer that is in a different domain than the client.

RESOLUTION

To resolve this issue, upgrade to Office XP Service Pack 1 (SP-1), and then add the following registry key to the computer that is running the Outlook client.

Upgrade to Office XP SP-1

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

Add the Registry Keys

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


For the change to take effect, add the following registry keys.
  1. Quit Outlook.
  2. Click Start, and then click Run.
  3. In the Open box, type regedit,and then click OK.
  4. If you want to control this behavior on your own computer, add the following registry key:

    HKCU\Software\Microsoft\Office\10.0\Outlook\RPC\

    Value Name: DisablePWDialog
    Data Type: DWord
    Value Data: 1

    If you are an administrator and you want to use group policies to control this behavior on computers on your network, add the following registry key:

    HKCU\Software\Policies\Microsoft\Office\10.0\Outlook\RPC\

    Value Name: DisablePWDialog
    Data Type: DWord
    Value Data: 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

MORE INFORMATION

After the service pack has been installed and the registry has been modified, the new dialog box replaces the secondary credentials dialog box. This means that the new dialog box is displayed in the following scenarios:
  • When you attempt to log on to an existing Exchange Server profile that resides on a domain that is different than the desktop domain.
  • When you try to set up a new profile on a different domain.
  • When you set the Logon network security setting to none, even if you are in the correct domain.
The new dialog box displays the following message: 
   This account is currently restricted.
Modification Type:MajorLast Reviewed:6/11/2002
Keywords:kbbug kbOfficeXPsp1Fix KB310642
©2002 Microsoft Corporation. All rights reserved.