MS Reader: Error Message When You Highlight Text or Move Mouse Over Text (309810)


The information in this article applies to:

  • Microsoft Reader version 2.0, when used with:
    • the operating system: Microsoft Windows NT 4.0
  • Microsoft Reader for Tablet PC
This article was previously published under Q309810

SYMPTOMS

When you select text to highlight it or you move your mouse over text in Microsoft Reader, the program may stop responding (hang) or you may receive an error message similar to the following:
An application error has occurred and an application error log is being generated.

msreader.exe
Exception: Access violation (Oxc0000005), Address: 0x77f6754b

CAUSE

This behavior can occur if your computer's sound card drivers are outdated.

RESOLUTION

To resolve this issue, update your sound card drivers.

For information about how to contact sound card manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:9/16/2003
Keywords:kberrmsg kbprb KB309810
©2003 Microsoft Corporation. All rights reserved.