Serial Mouse Is Not Detected During Windows XP Setup (309800)


The information in this article applies to:

  • Microsoft Windows XP 64-Bit Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q309800

SYMPTOMS

When you install Windows XP from a command prompt, Setup may not detect your serial mouse, but you may be able to complete Setup by using your keyboard.

CAUSE

This issue can occur if your mouse is connected to a Belkin OmniView serial-port switch box.

RESOLUTION

To resolve this issue, contact Belkin to inquire about the availibility of a fix for this issue.

To work around this issue, connect your mouse directly to the serial port on your computer before you install Windows XP.

MORE INFORMATION

For more information on compatible hardware for Windows XP, consult the Windows Hardware Compatibility List (HCL). This is a compilation of computers and computer hardware that have been extensively tested with Windows for stability and compatibility. Microsoft Product Support Services uses the HCL to determine whether or not a computer is supported for use with a Windows operating system. The latest HCL is available from the following Microsoft Web site:

http://www.microsoft.com/whdc/hcl/default.mspx

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:1/20/2006
Keywords:kbHardware kbprb KB309800
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