XL2000: SR-1 Stops Responding When You Open a File After an Incomplete Save (309671)


The information in this article applies to:

  • Microsoft Excel 2000 Service Release 1 (SR-1)
This article was previously published under Q309671

SYMPTOMS

When you try to save a workbook that contains charts, Microsoft Excel stops responding. After this problem occurs, Excel stops responding when you try to reopen the workbook.

CAUSE

When a file is not saved completely, some of the information that Excel needs to reopen the file is missing.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix should have the following file attributes or later. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time      Version     Size       File name     
   ----------------------------------------------------------
   26-OCT-2001  03:42:32  9.0.0.5825  7,159,853  Excel.exe
   03-MAR-2001  12:25:02  2.0.4807.0     86,016  Msstko32.dll

WORKAROUND

To work around this problem, open and save the file in Microsoft Excel 2002 if available. This process repairs the file so that you can then reopen it in Microsoft Excel 2000.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
Modification Type:MinorLast Reviewed:1/6/2006
Keywords:kbOffice2000SP3Fix kbbug kbfix KB309671
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