The CASE_IGNORE_NAME Line Has No Effect (309529)


The information in this article applies to:

  • Microsoft Windows Services for UNIX 2.0
This article was previously published under Q309529

SYMPTOMS

When you are using AIX 4.3.3, the sso.conf CASE_IGNORE_NAME line has no effect. This means that passwords for user names where the case does not match between UNIX and Windows are not synchronized, and you may receive the following error messages in the syslog:
ERR log:
ssod:[9180]: Bad shadow file - /etc/security.
ssod:[9180]: Unable to update password for user (user name) (error - 21)
INFO log:
ssod:[4966]: Bad shadow file - /etc/security.
ssod:[4966]: Unable to update password for user (user name) (error - 21)

CAUSE

This problem can occur because of a bug in the current AIX ssod that causes the password synchronization to fail when the user name case does not match between Windows and UNIX.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date          Time       Size      File name     
   --------------------------------------------
   17-Oct-2001   16:26      202,392   Ssod.a42

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This bug as been confirmed to apply to AIX 4.3.3, but it may also apply to other versions of UNIX/Linux.

NOTE: Make sure that the following lines are in the Sso.conf file:

"FILE_PATH=/etc/security/passwd"
"CASE_IGNORE_NAME=1"

Modification Type:MinorLast Reviewed:10/19/2005
Keywords:kbHotfixServer kbQFE kbenv kberrmsg kbfix kbprb kbQFE KB309529
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