Error Message: Iexplore Caused an Invalid Page Fault in Module Urlmon.dll (309476)


The information in this article applies to:

  • Microsoft Internet Explorer 5.0 for Windows 98 Second Edition
  • Microsoft Internet Explorer 5.0 for Windows 98
This article was previously published under Q309476

SYMPTOMS

When you try to start Internet Explorer, you may receive the following error message:
IEXPLORE caused an Invalid Page Fault in module Urlmon.dll
When this error message occurs, you are unable to browse the Internet.

CAUSE

This issue can occur when you install the Hewlett-Packard (HP) Instant Delivery program that is included with the HP DeskJet 932c printer.

RESOLUTION

To resolve this issue, contact Hewlett-Packard to inquire about a fix that resolves this issue.

WORKAROUND

To work around this issue, remove the HP Instant Delivery program:
  1. Click Start, point to Programs, point to HP Instant Delivery, and then click Uninstall Instant Delivery.
  2. In the Hewlett-Packard Instant Delivery uninstall program, click Next, and then click Finish.
  3. When you receive the "Delete delivery data?" message, click No.
  4. Restart the computer.

MORE INFORMATION

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/29/2003
Keywords:kb3rdparty kberrmsg kbprb KB309476
©2003 Microsoft Corporation. All rights reserved.