Visio2002: Prompted for Disk or .msi File When You Install Visio (309454)

SYMPTOMS

When you install Microsoft Visio 2002, a page that contains an empty Previous versions found box may be displayed. If you choose to remove all earlier versions, you may receive a message that is similar to one of the following:

Please insert the disk labeled Product name

The path 'Please insert the disk labeled Product name cannot be found. Verify that you have access to this location and try again, or try to find the installation package file name.msi in a folder from which you can install the product.

The feature you are trying to use is on CD-ROM or the network. Insert the Visio Disk.

Additionally, if you click Cancel on either message, you receive the message again. This behavior may repeat itself several times. The message that prompts you for an .msi file asks for a different .msi file each time.

CAUSE

This issue may occur if all the following conditions are true:

You install Microsoft Visio 2002 on a computer where Microsoft Visio 2000 was previously installed and then removed.
Visio 2002 Setup detects files that remain on your hard disk from the earlier installation of Visio 2000.
You select the Remove all previous versions (recommended) option. (This is the default setting.)

RESOLUTION

To resolve this issue, use the method that is appropriate to your situation.

Method 1: Keep All Earlier Versions

On the Previous versions screen of the Setup program, click Keep all previous versions, and then click Next to continue the Setup program.

Method 2: Use the Windows Installer CleanUp Utility to Remove Windows Installer-related Registry Settings

Note Before you do this, you may want to completely remove the earlier version of Visio from your computer. For additional information about how to completely remove Visio 2000, click the following article number to view the article in the Microsoft Knowledge Base:

282234 Visio2000: How to Completely Remove Visio 2000 from Microsoft Windows

Download, install, and then run the Microsoft Windows Installer Cleanup Utility to remove the Windows Installer-related registry settings for the earlier installation of Visio 2000. For additional information about how to download, install and use the Windows Installer Cleanup Utility, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

To use the Windows CleanUp Utility, follow these steps:

Click Start, point to Programs, and then click Windows Installer CleanUp.
Select the program that you want to remove, and then click Remove.
Click OK, and then click Exit.

You should now be able to install Visio 2002 without experiencing this issue.

MORE INFORMATION

If the Setup program detects an earlier version of Microsoft Visio installed on your computer, the Setup program lists the previous version in the Previous versions found box, and then removes it for you by default.

In certain situations, the previous version of Visio that the Setup program detects may not be correctly listed in the Previous versions found box. Therefore, when you click Next, you experience the symptoms that are described in the "Symptoms" section of this article. The Setup program tries to remove the files from the earlier version of Visio. However, it prompts you for the location of each .msi file.