HP OfficeJet T-Series Multi-Function Device May Not Respond (309434)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q309434

SYMPTOMS

After you install Windows 2000 Service Pack 2 (SP2), you may experience the following symptoms with your Hewlett-Packard (HP) OfficeJet T-series multifunction device:
  • The device may stop functioning.
  • Installation of a new device may not complete, and a device-timeout error message may be generated.

CAUSE

An unintended side effect of a fix for HP G-series printers that was made in Windows 2000 SP2 results in the Dot4.sys driver not reading policy and timeout information from the registry.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size    File name
   ----------------------------------------------------
   17-Oct-2001  10:53  5.0.2195.4519  44,208  Dot4.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about the specific Windows 2000 SP2 hotfix that resulted in the problem that is described in this article, click the article number below to view the article in the Microsoft Knowledge Base:

267271 HP OfficeJet G-Series Fax and Printer Devices May Not Work

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kbfix kbprint kbWin2000PreSP3Fix kbWin2000sp3fix KB309434
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