Windows Media Player May Not Recognize or Play DVD (309321)


The information in this article applies to:

  • Microsoft Windows Media Player for Windows XP Home Edition
  • Microsoft Windows Media Player for Windows XP Professional
This article was previously published under Q309321

SYMPTOMS

When you insert a DVD movie into your DVD-ROM drive, the movie may not play in Windows Media Player for Windows XP. The DVD may not be recognized in Windows Media Player, or if it is recognized, playback may not start.

CAUSE

This problem can occur if the media library is damaged.

RESOLUTION

To resolve this problem:
  1. Follow the troubleshooting steps in the following Microsoft Knowledge Base article:

    306318 Troubleshooting DVD Playback in Windows Media Player for XP

    If the problem is resolved, skip the remaining steps. If the problem is not resolved, continue to step 2.
  2. Create a new media library. For information about how to create a new media library, see the following Microsoft Knowledge Base article:

    272116 Windows Media Player Library Contains Invalid Entries

    If the problem is resolved, skip the remaining steps. If the problem is not resolved, continue to step 3.
  3. Restore the previous media library by following the steps in the following Microsoft Knowledge Base article and renaming the backup version (Wmplibrary_v_0_12.bak) to the previous name (Wmplibrary_v_0_12.db):

    272116 Windows Media Player Library Contains Invalid Entries

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:10/30/2003
Keywords:kbenv kbprb KB309321
©2003 Microsoft Corporation. All rights reserved.