Unable to Set Different E-Mail Programs for Different Users (309292)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Outlook Express 5.5 for Windows 2000 SP 1
  • Microsoft Outlook Express 5.01 for Windows 2000 SP 2
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
  • Microsoft Internet Explorer 5.01 for Windows 2000 SP 1
  • Microsoft Internet Explorer 5.01 for Windows 2000 SP 2
  • Microsoft Internet Explorer version 6 for Windows 2000
  • Microsoft Outlook Express 6.0 for Windows 2000
  • Microsoft Outlook 2000
  • Microsoft Outlook 2002
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition
This article was previously published under Q309292
For a Microsoft Windows XP version of this article, see 315240.

SYMPTOMS

You may experience any of the following symptoms:
  • If an administrator changes the e-mail program on the Programs tab of Internet Options, the change applies to all users. Because of this, you are unable to set a different e-mail program for different users.
  • If a non-administrator changes the e-mail program on the Programs tab of Internet Options, the change does not take effect.

CAUSE

The e-mail program that is selected on the Programs tab of Internet Options is not stored on a per-user basis, and only administrators can change this setting. This setting specifies which program is run for a mailto: Uniform Resource Identifier (URI), programs that make Messaging Application Programming Interface (MAPI) calls, and the Send Page by E-Mail command in Internet Explorer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Note that any shortcuts in the Start menu, Quick Launch toolbar, and desktop can be customized on a per-user basis. However, the default e-mail program cannot be set on a per-user basis.
Modification Type:MinorLast Reviewed:7/15/2004
Keywords:kbprb kbui KB309292
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