Windows 2000 Setup Does Not Find Any Hard Disk on Dell Dimension XPS B1000 During Upgrade (309160)

SYMPTOMS

When you try to upgrade your Dell Dimension XPS B1000 computer from Windows Millennium Edition (Me) to Windows 2000, the Setup program may not find any hard disk drives connected to your computer.

RESOLUTION

To resolve this behavior, obtain and use the driver for the Dell Promise Ultra ATA 100 Controller:

Go to the following Web site
www.dell.com
and download the Windows 2000 device driver for the Promise Ultra ATA 100 Controller from Dell. Write down the name of the folder where you save the new driver.
Start the upgrade to Windows 2000.
When Setup indicates that it does not find any hard disk drives connected to your computer, press F6, browse to the folder where you saved the new driver, and then click the Win2000 Ultra 100 device driver.
Continue with the upgrade.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Dell Computer Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z