An error message appears with an Asus video adapter in Windows XP (309126)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q309126

SYMPTOMS

When you use a computer that contains an Asus video adapter, the computer may stop responding (hang) and display the following error message:
ASUSASV1.DLL+0x1725

CAUSE

This behavior can occur if you did not use the Dynamic Update feature for the video adapter driver when you installed Windows XP.

RESOLUTION

To prevent this problem from occurring, when you upgrade to Windows and receive the prompt by Setup to get updated Setup files, click Yes, download the updated Setup files (Recommended), and then click Next.

This fix is installed via the Dynamic Update feature of Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

311220 Description of the Dynamic Update feature in Windows XP Setup

WORKAROUND

ACW

Guided Help to delete the Asusasv1.dll file

Guided Help is available to delete the Asusasv1.dll file from the System folder or from the System32 folder. Guided Help can automatically perform the steps for you.

The actions that this Guided Help performs can be undone after Guided Help is finished. To undo this Guided Help, run Guided Help again. On the Welcome page, click Undo this Guided Help, and then follow the instructions.

For more information about Guided Help, click the following article number to view the article in the Microsoft Knowledge Base:

915092 Description of Guided Help for Microsoft Knowledge Base articles

Requirements to install and to use this Guided Help

  • You must be logged on to Windows by using a computer administrator account to install and to use this Guided Help.
  • You must be running Windows XP Home Edition, Windows XP Professional, Windows XP Media Center Edition, or Windows XP Tablet PC Edition to install and to use this Guided Help.
You must first download Guided Help. To start, click the following link. Download Guided Help

Manual steps to delete the Asusasv1.dll file

To manually work around this problem, delete the Asusasv1.dll file:
  1. Click Start, and then click Run.
  2. Type cmd, and then click OK.
  3. Type del /s %windir%\Asusasv1.dll, and then press ENTER.
  4. Type exit to exit the Command Prompt window.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:10/11/2006
Keywords:kbACW kbHowTo kbACWsurvey kbNoLoc kbNoMT kbbug kbfix KB309126
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