Outlook Body Part Handling Strips Carriage Returns from Messages Incoming from AUTODIN (309112)

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

To resolve this issue, apply the hotfix and add a new registry entry (the registry entry is described later in this article).

The English version of this fix should have the following file attributes or later:

   Date        Time               Size        File name     
   -------------------------------------------------------------
   14-Nov-2001  03:27p           2,636,288     Outlook.msp
   14-Nov-2001  03:33p           7,717,888     Outlook_admin.msp
   06-Jul-2001  10:11a               2,882     Readme.txt

				

How to Implement the Fix

To enable this fix, modify the registry as follows.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Quit Outlook.
2. Apply the fix that is described in the "Resolution" section of this article.
3. Start Registry Editor (Regedt32.exe).
4. Locate the following key in the registry:

   HKEY_LOCAL_MACHINE\software\microsoft\office\9.0\outlook\options\Mail

5. On the Edit menu, click Add Value, and then add the following information:

   Value Name: AutodinCR
   Data Type: REG_DWORD
   Value: 0x0, 0x1
   Default: 0x0 (not in registry by default)

   This parameter controls the behavior of the Rich edit feature that is used by Outlook. Set this parameter to 1 to enable the fix.
6. Click OK, and then quit Registry Editor.
7. Start Outlook.