"Unable to Locate Jgdw400.dll" Error Message When You Start America Online 6.0 (309070)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q309070

SYMPTOMS

After you upgrade from Windows 98 to Windows 2000, you may receive the following error message from an existing installation of America Online 6.0 (AOL):
Unable to locate Jgdw400.dll

RESOLUTION

To resolve this behavior, upgrade to the latest version of the America Online program. You can download the latest version, without any cost, from the America Online Web site.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact America Online, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/1/2003
Keywords:kb3rdparty kbnofix kbprb KB309070
©2003 Microsoft Corporation. All rights reserved.