A Computer That Has an S3 Graphics Savage4 Video Adapter Stops Responding After You Upgrade from Windows 98 (309060)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q309060

SYMPTOMS

After you upgrade your computer from Microsoft Windows 98 to Windows 2000, the computer may stop responding (hang).

This behavior may occur on an IBM Aptiva 2174-574 computer that has an AMD Athlon 500 megahertz (MHz) CPU and an S3 Graphics Savage4 video adapter.

CAUSE

This behavior can occur because the S3 Graphics Savage4 video device driver that is included with Windows 98 is not compatible with Windows 2000.

RESOLUTION

To resolve this behavior, obtain an updated video device driver from S3 Graphics, Inc.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact S3 Graphics, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:12/19/2003
Keywords:kb3rdparty kbdisplay kbnofix kbprb KB309060
©2003 Microsoft Corporation. All rights reserved.