OAER: Outlook Stops Responding When Used with Symantec WinFax (309014)

Thank You for Your Help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports provided by users like you, our engineers devised a workaround for this problem. This article contains information that may help you avoid encountering this problem again in the future.

ERROR SIGNATURE

This article addresses a crash problem that can have the following error signatures:

App Name      App Version      Module Name      Module Version    Offset
--------------------------------------------------------------------------
outlook.exe   10.0.2627.1      msmapi32.dll     10.0.2625.0       0001e85d

SYMPTOMS

When you start or quit Outlook, you may experience any or all of the following symptoms:

Outlook does not close and log off properly.
Improper Outlook Profiles are loaded during startup.
You receive MAPI-related error messages.
When you start the WinFax PRO 10 Message Manager, Outlook 2002 does not appear in the WinFax PRO External Phonebook AutoLink list. When you click Tools, and then External Phonebook AutoLink, the link still does not appear. You cannot link WinFax PRO to Outlook 2002.

WORKAROUND

To work around this issue temporarily, see the following article at the Symantec Support site:

http://service1.symantec.com/SUPPORT/faxprod.nsf/a74513c210251d318525688d004c147a/7f3ca173ff5062ca88256ae600658c11

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

Microsoft Outlook 2002 is not compatible with WinFax PRO 10. WinFax PRO 10 is designed to work with Microsoft Outlook 97, Microsoft Outlook 98, and Microsoft Outlook 2000. Symantec cannot recommend, and does not support, the use of WinFax PRO 10, or any WinFax PRO/TalkWorks PRO product with Microsoft Outlook 2002 or Microsoft Office XP.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.