Outlook MAPI Message Store Cannot Handle Free Threaded Access When Mspst32.dll Is Used (308453)


The information in this article applies to:

  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
This article was previously published under Q308453

SYMPTOMS

When applications such as Microsoft SQL Mail try to use the Outlook Messaging Application Programming Interface (MAPI) message store (Mspst32.dll) to handle free threaded access, the session context is shared between multiple threads; at some point, the following call starts to fail:

pInbox->OpenEntry(...) with hr = 80040107

If Mspst32.dll is not used for access, everything appears to be properly synchronized.

CAUSE

This problem can occur if the OpenEntry call on the folder is not correctly protected by a critical section.

RESOLUTION

Outlook 2002

To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

307841 OFFXP: How to Obtain the Latest Office XP Service Pack

The English version of this fix should have the following file attributes or later: 
   Date          Time    Version     Size        File name     
   ----------------------------------------------------------
   Oct-19-2001   21:42   10.0.3409     133,448   Contab32.dll
   Oct-19-2001   21:42   10.0.3318     108,872   Emablt32.dll
   Oct-19-2001   21:42   10.0.3131     194,888   Emsabp32.dll
   Oct-19-2001   21:42   10.0.3409     538,952   Emsmdb32.dll
   Oct-19-2001   21:42   10.0.3117     125,256   Emsui32.dll
   Oct-19-2001   21:42   10.0.3311     850,248   Msmapi32.dll
   Oct-19-2001   21:42   10.0.3207     526,664   Mspst32.dll
   Oct-19-2001   21:42   10.0.3311     735,560   Outex.dll
   Oct-19-2001   21:42   10.0.2915   1,972,552   Outllibr.dll

Outlook 2000

To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack

The English version of this fix should have the following file attributes or later: 
   Date          Time    Size        File name     
   ---------------------------------------------------
   Oct-08-2001   21:44   2,646,528   Outlook.msp
   Oct-08-2001   21:44   7,717,888   Outlook_admin.msp
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date          Time    Version       Size        File name     
   ------------------------------------------------------------
   Oct-08-2001   21:45   1.0.3.27         41,472   Bjablr32.dll
   Oct-08-2001   21:45   3.2.0.27         61,952   Bjlog32.dll
   Oct-08-2001   21:45   1.0.3.28         98,304   Bjsrch32.dll
   Oct-08-2001   21:45   5.5.2652.65     716,560   Cdo.dll
   Oct-08-2001   21:45   1.0.3.27        183,808   Emablt32.dll
   Oct-08-2001   21:45   9.0.4201         86,067   Envelope.dll
   Oct-08-2001   21:45   9.0.4005        192,561   Mimedir.dll
   Oct-08-2001   21:45   9.0             196,661   Oladd.fae
   Oct-08-2001   21:45   8.30.3157.0     782,608   Outex.dll
   Oct-08-2001   21:45   9.0.5630      5,328,946   Outllib.dll
   Oct-08-2001   21:45   9.0.5630      1,675,315   Outllibr.dll
   Oct-08-2001   21:45   9.0.5421         73,772   Rm.dll
   Oct-08-2001   21:45   9.0.4201         65,586   Sendto9.dll

STATUS

Outlook 2002

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office XP Service Pack 1.

Outlook 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 3 (SP-3).
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbOffice2000preSP3fix kbOffice2000SP3Fix kbOfficeXPpreSP1fix kbOfficeXPsp1Fix KB308453
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