Access Violation Error Occurs in Lsass.exe (308385)


The information in this article applies to:

  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
This article was previously published under Q308385

SYMPTOMS

When you run Windows 2000, you may receive an access violation error in Lsass.exe.

CAUSE

This behavior can be caused by underallocated memory on a Windows 2000 domain controller that is running Active Directory.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:
   Date         Time   Version        Size     File name     Platform
   ------------------------------------------------------------------
   22-Sep-2001  01:44  5.0.2195.4384  355,600  Advapi32.dll
   22-Sep-2001  01:44  5.0.2195.4141  133,904  Dnsapi.dll
   22-Sep-2001  01:44  5.0.2195.4379   94,992  Dnsrslvr.dll
   22-Sep-2001  01:45  5.0.2195.4301  525,072  Instlsa5.dll
   22-Sep-2001  01:44  5.0.2195.4117  143,120  Kdcsvc.dll
   18-Sep-2001  16:32  5.0.2195.4360  199,440  Kerberos.dll
   04-Sep-2001  12:32  5.0.2195.4276   71,024  Ksecdd.sys
   06-Sep-2001  21:31  5.0.2195.4301  507,152  Lsasrv.dll    128-bit
   06-Sep-2001  21:31  5.0.2195.4301  507,152  Lsasrv.dll     56-bit
   06-Sep-2001  21:31  5.0.2195.4301   33,552  Lsass.exe
   22-Sep-2001  01:44  5.0.2195.4153  312,080  Netapi32.dll
   22-Sep-2001  01:44  5.0.2195.4357  358,672  Netlogon.dll
   22-Sep-2001  01:44  5.0.2195.4391  912,144  Ntdsa.dll
   22-Sep-2001  01:44  5.0.2195.4373  387,344  Samsrv.dll
   22-Sep-2001  01:44  5.0.2195.4117  111,376  Scecli.dll
   22-Sep-2001  01:44  5.0.2195.3649  248,592  Scesrv.dll
   22-Sep-2001  01:44  5.0.2195.4025   50,960  W32time.dll
   02-Aug-2001  00:44  5.0.2195.4025   56,592  W32tm.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbDirServices kbfix kbWin2000PreSP3Fix kbWin2000sp3fix KB308385
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