OFF2000: Cannot Save a Word or Excel Document to a Web Site That Was Opened from Within Internet Explorer (308138)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5 for Windows NT 4.0
  • Microsoft Internet Explorer 5.5 for Windows Millennium Edition
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
  • Microsoft Internet Explorer 5.5 for Windows 98
  • Microsoft Internet Explorer 5.5 for Windows 2000
  • Microsoft Excel 2000 Service Release 1 (SR-1)
  • Microsoft Internet Explorer version 6 for Windows 2000
  • Microsoft Internet Explorer version 6 for Windows 98
  • Microsoft Internet Explorer version 6 for Windows 98 Second Edition
  • Microsoft Internet Explorer version 6 for Windows Millennium Edition
  • Microsoft Internet Explorer version 6 for Windows NT 4.0
  • Microsoft Internet Explorer version 6 for Windows XP
  • Microsoft Word 2000
This article was previously published under Q308138

SYMPTOMS

After you open a Word or Excel document from a Web site and then make changes to the document, you cannot resave it to the Web site, and you may experience the following behavior:

  • The Save command on the File menu is unavailable (dimmed).
  • When you click Save As on the File menu, you are prompted to save the file on your local computer.

CAUSE

This behavior occurs if the following conditions are true:
  • You have Office 2000 Service Release 1 (SR-1) or later installed on your local computer.

    -and-
  • You open the Word or Excel document by using Internet Explorer.
This behavior occurs because in Office 2000 SR-1, if you open a Word or Excel document from a Web site, you receive a read-only copy of that document. You cannot directly save the document to the Web site by using the Save command.

This behavior is by design.

WORKAROUND

To work around this issue, save the document to your local hard disk, and then copy it to a Web folder that points to the remote Web server computer. To do this, follow these steps:
  1. Start Internet Explorer, locate the document that you want to edit, and then open it.
  2. Edit the document or worksheet, and then click Save As on the File menu.
  3. Locate the folder on your local hard disk where you want to save the file, and then click Save.
  4. Quit Internet Explorer.

    If you are prompted to save the changes to your file, click Yes.
  5. Create a Web folder that points to the folder on the remote Web server computer.
  6. Drag the saved document from the local hard disk to the open Web folder. If you are prompted to overwrite the existing file, click Yes.

MORE INFORMATION

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

266263 BUG: Word 2000 and Excel 2000 Display ASP Source When Using MIME Type to Stream Data

247318 Word 2000 and Excel 2000 Do Not Redirect Correctly When Using Response.Redirect

For additional information about opening password-protected documents or following hyperlinks, click the article number below to view the article in the Microsoft Knowledge Base:

225234 OFF2000: You Are Prompted for a Password When You Open an Office Document in a Browser

For additional information about how to create a Web folder, click the article number below to view the article in the Microsoft Knowledge Base:

195851 How to Install and Use Web Folders in Internet Explorer 5

For additional information about how to obtain the Office 2000 SR-1 update, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install the Microsoft Office 2000 SR-1/SR-1a Update

Modification Type:MajorLast Reviewed:4/17/2006
Keywords:kbprb KB308138
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