Computer Hangs When You Use VPN Ports (307519)

SYMPTOMS

Windows NT 4.0 may stop responding (hang) and generate various stop code error messages in Netbt.sys when you connect to multiple networks with Virtual Private Networking (VPN) ports. To confirm that you are experiencing this problem, enable the Special Pool feature on tag Nbt0 (0x3074624e) with overrun detection set to 0x1. With the Special Pool feature enabled, your computer should stop responding and generate a stop 0xA that points to an address in Netbt.sys (0xed1e5xxx last 3 digits may vary).

Bugcheck code 0000000A
Arguments 0xf82bd008 0x00000002 0x00000001 0xed1e5898

For additional information about how to use the Special Pool feature, click the article number below to view the article in the Microsoft Knowledge Base:

188831 How to Use the Special Pool Feature to Isolate Pool Damage

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date        Time    Version        Size       File name     
   -------------------------------------------------------
   Sep-9-2001  04:47p  4.0.1381.7097  124,752    Netbt.sys

Computer Hangs When You Use VPN Ports (307519)

SYMPTOMS

RESOLUTION

STATUS