Computer Does Not Enter Hibernate or Suspend Mode While You Are Burning a CD (307138)
The information in this article applies to:
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP 64-Bit Edition
This article was previously published under Q307138 SYMPTOMS
When you try to put your computer into Hibernate or Suspend mode while the system is writing data to a compact disc (CD), the computer may not enter Hibernate or Suspend mode. You may receive the following error message (or a similar one):
The device driver for the '%device name%' device is preventing the machine from entering hibernation/suspend. Please close all applications and try again. If the problem persists, you may need to update this driver.
You receive neither an informational message that the system is writing to a CD nor an error message that offers you the choice of stopping the CD write process or waiting until the process is complete.
CAUSE
This behavior occurs because you cannot put a computer into Hibernate or Suspend mode while the system is writing to a CD.
RESOLUTION
To work around this behavior, wait until the CD write operation is complete before you try to put the computer into Hibernate or Suspend mode.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. MORE INFORMATION
Because the computer has already started to enter Hibernate or Suspend mode, some devices may already be turned off. For example, a USB mouse or scanner may be offline until you complete the Hibernate or Suspend process.
| Modification Type: | Major | Last Reviewed: | 10/18/2001 |
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| Keywords: | kbenv kbprb kbui KB307138 |
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