Conexant Modem and Riptide Audio Devices Do Not Work After You Install Windows 2000 on HP Pavilion (306922)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q306922

SYMPTOMS

After you install Windows 2000 Professional on a Hewlett-Packard (HP) Pavilion computer, your Conexant modem and Riptide audio devices may not function properly. Device Manager lists the devices under Other devices and displays a yellow exclamation point next to the devices to indicate that there is a problem.

CAUSE

This behavior can occur because the Conexant modem and Riptide audio devices are on a combination card that needs an updated driver to run in Windows 2000.

RESOLUTION

To resolve this behavior, download and install the new Windows 2000 driver for the combination card from the following HP Web site:

http://h20015.www2.hp.com/hub_search/softwareDownloadIndex.jhtml?lc=en&softitem=pv492en&sw_lang=en

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact Hewlett-Packard, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:4/12/2004
Keywords:kb3rdparty kbprb kbsound KB306922
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