Restore Points Are Not Saved in System Restore (306762)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q306762

SYMPTOMS

When you start the System Restore utility, and then click Restore my computer to an earlier time, you may notice that restore points are no longer listed in the calendar. This includes restore points that you created manually and system checkpoints that are automatically created by Windows Millennium Edition (Me). Restore points are not saved in System Restore.

CAUSE

This issue can occur if you have a version of McAfee Safe & Sound installed on your computer that is earlier than version 4.00.1034.0.

RESOLUTION

To resolve this issue, upgrade your version of McAfee Safe & Sound to version 4.00.1034.0.

To work around this issue, use the System Configuration Utility (Msconfig.exe) to remove McAfee Safe & Sound from the Startup group on your computer.

NOTE: When you use this procedure, the McAfee Safe & Sound backup is turned off.
  1. Click Start, and then click Run.
  2. In the Open box, type msconfig, and then click OK.
  3. Click the Startup tab.

    The Startup tab lists items that load during Startup from the Startup group, Win.ini load= and run=, and the registry. You can select the configuration files that you do not want to load when you restart the computer.
  4. Click to clear the McAfee Safe & Sound check box, and then click OK.
  5. When you receive the message that asks if you want to restart your computer, click Yes.
NOTE: In some cases, it may be necessary to completely remove McAfee Safe & Sound from your hard disk.

For more information about how to completely remove McAfee Safe & Sound from your hard disk, refer to your product documentation or visit to the following McAfee Web site:

http://www.mcafee.com/support/onlinehelp/default.asp?

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

The System Restore utility in Windows Me automatically records changes made to Windows system files and to the registry. You can use System Restore to restore your system to a point in time when your computer was known to function correctly. You can also create your own restore points, which may be useful when you are uncertain of how a change to your system, such as installing a new program or device drivers, will affect the overall performance of Windows.

For additional information about the System Restore utility, click the article numbers below to view the articles in the Microsoft Knowledge Base:

267951 Description of the System Restore Utility in Windows Millennium Edition

279736 How to Start the System Restore Tool From a Command Prompt

For additional information about how to troubleshoot using the System Configuration utility in Windows Me, click the article numbers below to view the articles in the Microsoft Knowledge Base:

281995 How to Troubleshoot Using the Msconfig Utility in Windows Millennium Edition

181966 System Configuration Utility Advanced Troubleshooting Settings

Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kbprb KB306762
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