SMS Service Manager may not connect (306521)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0 SP3
This article was previously published under Q306521

SYMPTOMS

You may not be able to connect to a site with Microsoft Systems Management Server (SMS) Service Manager unless your user name is added to the SMS security database with site administer rights, even though the group to which you belong has been granted the appropriate rights.

This problem can also occur even after you apply the hotfix that is referenced in the following Microsoft Knowledge Base article:

299435 Cannot run SMS Service Manager after you apply a hotfix

CAUSE

This problem occurs because the group membership is not enumerated properly by the SMS Component Manager provider.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server 2.0. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

288239 How to obtain the latest Systems Management Server 2.0 service pack

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date      Time   Version        Size     File name    Platform
   --------------------------------------------------------------
   03/01/01  14:30  2.0.1493.3182  171,792  Compmgr.exe  Alpha
   03/01/01  14:30  2.0.1493.3182  121,440  Compmgr.exe  Intel
Note Because of file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.

WORKAROUND

To work around this problem, add rights for the user to the SMS Security Rights node of the SMS Administrator console. For example, if the user's logon name is "Bob," and Bob is logged on to the Corporate domain, add a security right for the Site class or for the instance that you want that allows Administer rights for the user Corporate\Bob. Repeat this step for each user who needs to use SMS Service Manager.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Systems Management Server 2.0 Service Pack 5.

MORE INFORMATION

How to install the hotfix

This hotfix updates SMS Service Manager. This hotfix should be applied to any system on which the SMS Administrator console has been installed, including each primary site server.

How to use the hotfix installer

Note The following method works only on the Intel-based platform.

To use the hotfix installer, follow these steps:
  1. Copy the hotfix folder structure to a share on your network. The Q306521.exe file is a Microsoft Windows Installer file that updates the specific files on your site server.
  2. Log on to your site server by using an account with administrative privileges.
  3. On the site server, quit the SMS Administrator console.
  4. Run Q306521.exe, and then follow the directions in the wizard. You can run the program in Quiet mode by using the /s switch.

How to manually install the hotfix

To manually install the hotfix, follow these steps:
  1. On the computer that you want to update, verify that the SMS Administrator console and the SMS Service Manager programs are not running.
  2. Replace the Compmgr.exe file in the SMS_root\Bin\Platform folder with the version of the Compmgr.exe file that you obtained from the hotfix.
Note For this hotfix to be effective, Windows Management Instrumentation (WMI) on the affected computers must be version 1.5 (1085) or later. You must upgrade affected computers that are running WMI 1.1 (698) must to version 1.5. Microsoft Windows 2000-based computers include WMI 1.5, by default. Microsoft Windows NT 4.0-based computers that have had only the SMS Administrator console or the SMS client installed have WMI 1.1 installed unless you upgraded it separately.

You can download the upgrade. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/release.asp?ReleaseID=18490

Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbSMS200preSP5fix kbMiscTools kbBug kbfix KB306521
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