Cannot Install Drivers for Some Components of Brother Multifunction USB Device on Windows XP 64-Bit Edition (305936)


The information in this article applies to:

  • Microsoft Windows XP 64-Bit Edition
This article was previously published under Q305936

SYMPTOMS

When you try to install a Brother MFC 8700 multifunction USB device on a computer that runs Windows XP 64-Bit Edition, the scanning and faxing components are detected as USB devices, but you are unable to install the drivers for these components.

RESOLUTION

To resolve this issue, contact Brother to ask about availability of an updated driver that addresses this issue.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Brother Intl. Inc, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kb3rdparty kbHardware kbinterop kbprb KB305936
©2002 Microsoft Corporation. All rights reserved.