No Warning Message Appears Before Shutdown When Battery on Portable Computer Is Low or Critical (305907)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q305907

SYMPTOMS

After you bring your portable computer back from Standby or Hibernation mode, if the computer's battery is low, the computer may shut down without displaying any warning that the battery is in low or critical condition. The sudden shutdown can cause data loss or data corruption.

RESOLUTION

To resolve this behavior, contact the manufacturer to obtain the most recent version of the computer's BIOS.

MORE INFORMATION

This behavior has been known to occur on NEC laptop computers.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

For information about how to contact NEC Corporation, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/29/2001
Keywords:kbprb KB305907
©2002 Microsoft Corporation. All rights reserved.