SYMPTOMS
When you attempt to open a PowerPoint presentation in
Microsoft PowerPoint 2002, you receive the following error message, along with
a dialog box that allows you to report the problem to Microsoft:
Microsoft PowerPoint 2002 has encountered a problem and
needs to close. We are sorry for the inconvenience.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Office XP Public Update that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of
this fix should have the following file attributes or later:
Date Time Size File name
-------------------------------------------------------
04-Sep-2001 7:23:06 1,898,644 PowerPnt.msp
After the hotfix is installed, the following file will have the
listed attributes or later:
Date Time Version Size File name
-------------------------------------------------------
30-08-2001 2:38 10.0.3228.0 5,974,336 Powerpnt.exe